How it works
CONSULTATION
If you’re new to Bermuda Party Rentals and have questions about our product and services, or would like assistance planning your party, please email us at info@bermudapartyrentals.com to schedule a consultation or call us directly at 631-324-7767.
Our showroom hours are 10:00 - 4:00 EST, closed on Wednesday and Sunday. Please confirm all showroom appointments in advance.
If you’re ready to place an order, please follow our guidelines and policies below.
ORDER PLACEMENT
Please submit your order request via email to sales@bermudapartyrentals.com. If you prefer, you can call us directly at 631-324-7767 during business hours. We do not require a minimum order. Once we receive your order request, we will review availability and email you a quote in return.
ORDER CONFIRMATION AND PAYMENT
Once you’re ready to confirm your order, we require a 50% deposit, along with a credit card for the balance due three (3) days prior to delivery. Due to high demand and fluctuating inventory, we recommend that you place your order as soon as possible to secure your favorite items. We cannot guarantee the availability of items until the deposit is made.
All major credit cards, checks and cash are accepted.
ORDER ADJUSTMENTS
Once the order is confirmed, adjustments are allowed for up to 50% of the original deposit and must be confirmed in writing no later than 5:00 pm EST, two days (2) prior to delivery.
RENTAL PERIOD
The standard rental period is for up to three (3) days. Depending on availability, rental periods may be extended and will be subject to increased rental fees as detailed below:
1-3 days: Base rental rate
4-7 days: Base rental rate X 1.5
DELIVERY AND PICK UP
Due to the fragile nature of our inventory, we require that a Bermuda Party Rental crew member deliver and pick up the majority of our orders. Delivery fees vary, based on your location. Delivery quotes will be provided during order placement and confirmation.
After delivery, the client agrees to provide a secure storage location for rented items and to properly repack all tabletop and decor items. The client accepts all risk for the agreed-upon rental period until items are loaded onto the Bermuda Party Rentals truck.
Upon return, all dishes and glassware need to be scraped free of food and debris and repacked in the original delivery container. Linens need to be refuse-free and dry to prevent staining and mildew. A charge will be assessed for all boxes, bags, crates, racks etc. not returned with the equipment.
CANCELLATION POLICY
Orders may be cancelled up to two (2) days prior to delivery by 5:00 p.m. EST, without a fee, as long as the cancellation is in writing and acknowledged by Bermuda Party Rental.
Orders may be cancelled up to one (1) day prior to delivery by 5:00 p.m. EST, with a 50% cancellation fee (50% of original order), with payment due immediately, as long as the cancellation is in writing and acknowledged by Bermuda Party Rental
Orders cancelled after 5:00 pm EST, prior to the day of delivery, will be subject to a 100% cancellation fee.
Orders that have been delivered will be charged 100%, regardless of whether the equipment is used or not.
Special order items, once confirmed from the vendor and by the client, will be charged 100% if cancelled, or quantity is reduced.
LOST OR DAMAGED EQUIPMENT
Clients are fully responsible for equipment from the time of delivery to the time of pick-up. Clients are also responsible for verifying equipment counts on delivery and pick-up. Charges will be assessed for all missing, lost, stolen or damaged equipment.
CLIENT PROPERTY
Bermuda Party Rental is not responsible to clients or any third party for any loss, damage, or injury resulting from, or in any way attributable to the operation of, use of, or any failure of the rental items. This includes damage to hardwood, tile, marble, limestone, slate, sandstone, tennis courts, driveways, walkways, foliage, gutters, doors, etc.